Frequently Asked Questions
If your hat gets bent, crushed, or the brim becomes misshapen, you can steam your hat back to brand new with a basic iron and a damp washcloth. Set your iron to the wool setting, then wet a washcloth and wring it out so it is still wet but not dripping water. Place the hat flat on an ironing board and place the damp washcloth over the brim of the hat. Then place the iron directly over the washcloth and repeat around the entire perimeter of the hat. Never iron the hat directly, always have a damp washcloth as a barrier in between the iron and the hat. Once the entire brim has been ironed, then place the hat on a flat surface to cool for 15 seconds to bring the brim back to a flat shape. If you are wanting a curve in your brim, repeat these steps but during the 15 second cooling process, bend your brim to the desired shape until it cools.
We recommend you store your hat laying flat in a cool, dry place on a shelf away from direct sunlight, otherwise this might discolor or distort the shape. Avoid contact with water or moisture.
CLEANING PALM LEAF
A lint roller or soft brush (shoe or clothing brush) will clean off most particles, dust and hair. Remove stains or spots by dabbing with a damp cloth and gentle baby detergent. Rub gently and lay flat to dry.
CLEANING ALPACA/SHEEP WOOL
A lint roller or soft brush (shoe or clothing brush) will clean off most particles, dust and hair. Remove stains or spots by dabbing with a damp cloth and gentle baby detergent. Rub gently and lay flat to dry. Alpaca wool can get wet and will not be ruined. Wet alpaca wool looks darker than the original color, but it should dry completely to the original lighter color. Just let the hat air dry after treating any stains.
Alpaca wool and palm leaf hats can get wet and will not be ruined. If your hat ends up in the rain, the ocean, or a pool, just blot the hat as much as possible with a dry towel, then lay flat to air dry on a flat surface. If the hat somehow lost its shape while getting wet, follow the ”RESHAPING” instructions above once the hat has fully air dried.
Watch videos on our Hat Care page.
The best way to go about finding out your hat size is to measure the circumference of you head with a measuring tape.
Measure from the middle of your forehead above the ears to the back of your head.
Our sizes are as follows: XS (55cm), S (56cm), M (57cm), L (58cm), XL (60cm) and XXL (62cm).
We have a full manual on our Hat Care page.
Andeana has a flat shipping fee of $15 USD for hat orders in the USA. You may also opt-in for a FREE pick-up from Venice Beach or Santa Monica, California. Andeana uses standard USPS or FedEx shipping and all orders include a tracking code. Please give 5-6 days for the product to arrive.
See our full Shipping Policy.
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at email@example.com. Please note that return shipping will need to be paid by the customer.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do accept exchanges under some circumstances. Please contact us within 30 days of your purchase for an exchange. Customer must pay for exchange shipping fees.
Due to the nature of the product, we are unable to accept returns. We do offer store credit under some circumstances. Customer must pay for return shipping.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
They are made from Alpaca and Sheep Wool. Alpacas regularly need to be sheared as their wool is very thick and they do not shed. Shearing Alpacas and using the wool for clothing has been a tradition practiced by the Quechua communities for centuries.
The straw hats are made out of dried Guatemalan palm leaf.
Yes! We have a store located in Santa Monica.
2425 Olympic Blvd. Suite 160E, Santa Monica, CA 90404
Wednesday: 12pm - 6pm
Thursday: 12pm - 6pm
Friday: 12pm - 6pm
*Open on weekends by appointment only, contact us to schedule a time
We also have regular pop-ups, you can see the schedule here: Pop Up Schedule