Privacy Policy

Andeana Hats cares about your privacy. We are sensitive in protecting all private information provided to us. Andeana collects information you provide to us or that we learn about you from your use of our website. Andeana Hats does not disclose any personal information to any third-party. By using our website or by sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Newsletters & Emails: You are added to our newsletter and email list if you provide us with your email address. This includes when you submit any form on our website, make a purchase, contact us through social media, or physically give us your email address from events, shows or in person. You may opt out of receiving Andeana newsletters and emails at anytime. You may click the “unsubscribe” button in our newsletters or send us an email and ask to be removed.

Purchasing a Product or Service: We require to obtain certain information from you when you purchase a product or service from Andeana Hats. The information needed will be: Name, Shipping Address, Email, Phone and Payment Information. This information is only used to complete and fulfill your purchase.

Website Cookies: We use Google Analytics, Adwords, Re-Marketing Ads and other similar services. This means that when you visit the Andeana Hats website, certain use and navigation information is collected by our servers, this information is anonymous. The information collected is related to the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information. If you would like to opt out of accepting cookies altogether, you can set your browser to not accept cookies.

Changes to Policy: When there is a change to the Privacy Policy, we will update the website and send a newsletter to our mailing list informing of the changes. If you have any questions about your information or our Privacy Policy, please contact us.


Shipping Policy

Andeana has a flat shipping fee of $15 USD. You may also opt-in for a FREE pick-up from Venice Beach, California. Andeana uses standard Fed-Ex shipping and all orders include a tracking code. Please give 3-4 days for the product to arrive. Please note that Andeana Hats are produced in the rural mountains of Peru, so when we run out of a product, there will be a slight delay. We will fully let you know of any potential delays in your order.


Returns Policy

Due to the nature of the product, we are unable to accept returns. We do accept exchanges and store credit in some circumstances (damaged or stolen product via mail, incorrect hat size, etc…) Please Contact Us for more information. The customer is responsible to cover shipping costs for exchanges.


Disclaimer

Andeana products are made from a blend of Alpaca Wool and Sheep wool. Our intention bands are naturally dyed, however our hats include chemical dyes. Andeana Hats is not responsible for any reactions caused from potential allergies and/or sensitivities. All information presented on Andeana Hats website is for informational purposes only. Andeana will take no responsibility to the accuracy or completeness of any information published. Please note that Andeana hats are handmade, there may be some small discrepancies between the photos published on the website/social media and the product itself.