Refund policy

Sale Items and Personalized Items are FINAL SALE. No exchanges or returns on these items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We offer free exchanges within 15 days of purchase. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact us to start your exchange process at hello@andeanahats.com change. 

Refunds

Due to the nature of the product, we are unable to accept returns. We do offer store credit and/or exchanges under some circumstances.
 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.